EBoC Mobility · Grayslake, IL

Support

Everything you need in one place — when your order will be ready, how to reach us, and how we take care of you after the sale.

Orders & fulfillment

When will my order be ready?

In stock

Store pickup — same day or within 24 hours

Anything we have in stock is ready to pick up at our Grayslake shop the same day, or within 24 hours. Order online and grab it fast, or just come in.

Shipping

Most orders ship in 3–5 business days

For everything else, orders typically ship within 3 to 5 business days. We'll send tracking by email as soon as your order is on its way.

Have a question about a specific order or a bike that's on the way? Give us a call and we'll check on it for you.

Service & repairs

We keep you rolling

Our certified techs service and repair e-bikes right here in the shop — tune-ups, diagnostics, flats, brakes, drivetrains, electrical, and warranty work. We work on all makes and models, not just the ones we sell.

Service & repairs → Call about a repair

Get in touch

Reach a real person

Phone(224) 412-9805
Emailinfo@electricbikesofchicago.com
Visit 130 S Barron Blvd, Grayslake, IL 60030
Store hours
  • Mon, Tue, Thu, Sat10 AM – 5 PM
  • Wed, Fri11 AM – 7 PM
  • SundayClosed

Quick answers

Common questions

Can I pick up my order in store?
Yes. Anything we have in stock is ready for pickup at our Grayslake shop the same day or within 24 hours. If you order online, choose pickup or just give us a call and we'll have it ready.
How long until my order ships?
Most orders ship within 3 to 5 business days, and you'll get tracking by email once it's on the way. In-stock items you're picking up are ready far sooner — same day or within 24 hours.
Do you service e-bikes I didn't buy from you?
Absolutely. Our techs work on all makes and models — bring in any e-bike for a tune-up, repair, or diagnostic. Give us a call to check availability or book a visit.
Can I test ride before I buy?
Yes — we encourage it. Come by the shop and take one for a spin so you know it's the right fit before you commit. For higher-end models, a quick call ahead lets us have the right bike ready for you.
How does warranty work?
For the brands we carry, we handle warranty and service in-house — no shipping your bike across the country. Bring it in and we'll take care of it.

Still have a question?

We're happy to help — call, email, or stop by the shop in Grayslake.

Call (224) 412-9805 Get directions